RaySafe Service Program

In order to secure radiation protection for patients and medical staff, annual checks of X-ray machines are stipulated by most national and international regulations. To ensure highest accuracy for these checks, also the excellent performance of the testing devices used needs to be reassured by annual calibration.

Join the RaySafe Service Program

Please see important information about the United States service center.

Our RaySafe Service Program ensures at a fixed, and therefore predictable, annual expense that your instrument keeps performing and looking like new – through annual checks, calibrations and updates responding to the rapid development of X-ray machines.

If you are the proud owner of a RaySafe ThinX, RaySafe Solo, RaySafe X2 or RaySafe Xi, join the  RaySafe Service Program by filling out the RaySafe Service Request Form and enjoy the following benefits:

  • Faster turn-around time
  • Instrument looks and performs like new!
  • Improved functional features
  • Warranty extended with annual calibration – up to 5 years
  • Controlled cost

The RaySafe DX lineup

RaySafe Service

Use our service request form to order service, upgrades and accessories.

Service request form

State-of-the-art facilities

All checks included in the RaySafe Service Program are performed in modern state-of-the-art facilities in the US and Europe, in accordance to relevant ISO standards.

Thanks to our highly skilled staff with expertise in all X-ray modalities, a wide variety of beam qualities is supported and highest service quality is provided worldwide.

As evidence of highest accuracy, calibration certificates traceable to PTB and NIST are issued to you by our calibration facilities.

If you have questions regarding the status of your service request, please contact our Support Team.

Ordering, invoicing or service questions

If you have any questions related to ordering, invoicing or service of your instrument please contact our Customer Service:

Europe, Middle East & Africa
E-mail: [email protected]

Phone: +46 31 719 97 00

E-mail: [email protected]

Phone: +1 800 850-4608

Asia & Pacific regions
E-mail: [email protected]

Phone: +65 6562 8564