RaySafe Calibration, Repair, and Service Programs

Keep your X-ray diagnostic test device in top form.

Calibrate to avoid unnecessary patient radiation exposure.

Annual checks of X-ray machines are stipulated by most national and international regulators to ensure radiation protection for patients and medical staff. The highest measurement reliability and credibility is achieved, and in many countries, required by annually calibrating the testing devices as well. Calibrate annually for the highest device accuracy. Accuracy that helps keep patients safe.

Choose RaySafe service labs for their quality.

RaySafe X-ray modalities experts perform annual calibrations at our 17025 accredited labs. Our state-of-the-art facilities located in the U.S. and Europe are certified to ISO quality standards. Calibration certificates traceable to PTB and NIST are issued with calibration services.

Key benefits

  • Worldwide service access
  • Modern state-of-the-art facilities
  • Expertise in all X-ray modalities
  • PTB/NIST traceable certificates
  • Service process certified to ISO 9001, 13485, 14001 and 17025

 

RaySafe Calibration, Repair, and Service Programs

Chose between joining the RaySafe Service Program or getting calibration and repair as needed:

  • RaySafe Service Program*
    • Available on all meters, i.e. RaySafe X2, RaySafe X2 Solo, RaySafe Solo, RaySafe ThinX)
    • Annual program
  • RaySafe Service Program, 2-year cycle
    • RaySafe X2 and RaySafe X2 Solo only
    • 2 year cycle but still with same benefits as annual program. About 30% higher price per occasion.
  • Calibration and Repair
    • Calibration only at slightly lower price than the annual RaySafe Service Program.
    • Interval to be chosen by the customer.

* All service programs can be pre-paid allowing up to 12% discount.

Calibration and Repair

When you send in an instrument for calibration and repair you receive:

  • Calibration with adjustment
  • No additional hardware warranty
  • Potential repairs according to price list
  • Software updates
  • Turn-around time maximum 15 business days

RaySafe Service Program

The RaySafe Service Program is a fixed, predictable annual expense that keeps your instrument performing and looking like new. Service program members receive thorough annual checks, calibrations and updates that allow them to keep up with the rapid development of X-ray machines.

If you are the proud owner of a RaySafe X2, RaySafe X2 Solo, RaySafe Xi, RaySafe ThinX, or RaySafe Solo, join the RaySafe Service Program by filling out the RaySafe Service Request Form and enjoy the following benefits:

  • Calibration with adjustment
  • Extended hardware warranty up (1 or 2 years depending on program)
  • Maximum duration 8 years
  • Turn-around time, maximum 10 business days
  • Device cleaned and updated so it appears as new, i.e. change of worn out cables etc.
  • Software updates provided

Service Alternatives


table of service alternatives

 

 

 

Use our service request form to order service, upgrades and accessories.

Service request form

 

 

Contact information:

If you have any questions related to ordering, invoicing or service of your instrument please contact our Customer Service:

Europe, Middle East & Africa
E-mail: [email protected]

Phone: +46 31 719 97 00

AMERICAS
E-mail: [email protected]

Phone: +1 800 850-4608

Asia & Pacific regions
E-mail: [email protected]

Phone: +65 6562 8564

Repair Services

Repair needed?

Warranty policy:

RaySafe warrants to the original product purchaser that each product it manufactures will be free from defect in material and workmanship under normal use and service. The warranty period is 12 months and begins on the date of delivery. RaySafe will, at its option, repair or replace the defective product free of charge or refund your purchase price. If it is determined that the failure was caused by misuse, alternation, accident or abnormal condition of operation or handling, you will be billed for the repair and repaired product will be returned to you, shipping prepaid. This warranty is exclusive and is in lieu of all other warranties, expressed or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose or use. RaySafe will not be liable for any special, indirect, incidental, or consequential damages or loss of data, whether in contract, tort, or otherwise.

We urge our customers to purchase RaySafe branded products only from authorized distribution partners, and to obtain service for these products only from RaySafe/Fluke Biomedical or our accredited service partners.

Purchasing RaySafe branded products from an unauthorized seller may void the product warranty offered by Fluke Biomedical and put you at risk of acquiring equipment that may be used, not properly calibrated or maintained, or otherwise suspect or faulty. Additionally, obtaining service for these products from a company that is not an accredited service partner may also void the product warranty or may result in improper or inadequate calibration, maintenance or other service activity.

In the course of working with our customers, if we identify any RaySafe branded products that are suspect for these or other reasons, we will inform you and strive to remedy the situation in order to prevent potential damage or harm. If you believe that you may be in possession of suspect RaySafe branded products, please contact us immediately for verification.

For RaySafe branded products, contact: [email protected] or, 1-508-435-5600 and ask for service.