Fluke Biomedical Online Store: Frequently Asked Questions

Where are Fluke Biomedical products available for purchase online?

Placing orders online on FlukeBiomedical.com is currently available for our customers in the United States only. We are always evaluating additional markets and our primary goal is to ensure that our online store serves the needs of one region before expanding into additional markets. If you are located outside of the United States, please check back frequently for more information on when you can purchase our products on FlukeBiomedical.com

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, JCB, Diners Club, Discover) as well as Google Pay and PayPal.

My company is tax exempt, what should I do to place an online order on behalf of my employer and wave taxes?

If you are a tax-exempt customer, please reach out to our Customer Support team by sending an email to [email protected] before you place an order.

Do you accept returns and exchanges?

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less a 25% restocking fee, provided such return is made within 30 days of delivery with valid proof of purchase and provided such products are returned in their original condition. To return products, you must call 800-850-4608 or e-mail [email protected]dical.com to obtain a Return Merchandise Authorization (”RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment.

Refunds are processed within approximately 15 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

When will I receive my order?

Orders typically ship within 1-3 business days of receipt. Upon shipping, you will be notified by email with a tracking number.

For some reason, if our delivery provider is unable to deliver your order, please contact us at [email protected]. We will help you track the product or issue a refund.

How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Please, look in your spam and promotions folders if it feels like you have been waiting for that email a little too long. 

What do I do if I never received my order?

Hopefully, this doesn’t happen but if it does, please, reach out to us at [email protected] and we’ll figure this out together. We will help you track the product or issue a refund.

What do I do if I received a defective/damaged order?

Please send a photo to our Customer Support team at [email protected] and include your order number so we can look into resolving the issue.

Can I make changes to my order before it ships?

Yes, changes can be made to orders that have not been picked or shipped. Please, reach out to us at [email protected] and we will help you make changes to your order when it is possible.

Can I cancel my order before it ships?

Yes, you may cancel you order if it has not been picked or shipped. Please, reach out to us at [email protected] and we will help you cancel your order when it is possible.

How do I make sure I order the right product?

If you feel like you need more information about Fluke Biomedical products than you can find on flukebiomedical.com, please, reach out to your local representative, our Customer Support team at 800-850-4608, or submit a request form here.  Our experts will be happy to help you make the right choice!

How do I contact you if my question isn’t answered here?

Our Customer Support team is ready to help you with any questions you have. Please, reach out to us at [email protected] or 800-850-4608.