Fluke Biomedical Online Store: Frequently Asked Questions

I am located outside of the U.S. Can I place an online order?

Placing orders online on FlukeBiomedical.com is currently available for our customers in the United States only. We are always evaluating additional markets and our primary goal is to ensure that our online store serves the needs of one region before expanding into additional markets. If you are located outside of the United States, please check back frequently for more information on when you can purchase our products on FlukeBiomedical.com

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, JCB, Diners Club, Discover) as well as Google Pay and PayPal. If you would like to purchase via P.O. or use another payment option, please contact our sales team.

How can I make qualified tax-exempt purchases through your online store?

The first time you want to make a tax-exempt purchase through our online store, you will need to reach out to [email protected] to provide your email address and qualifying tax-exempt documentation. If you are an existing customer, please provide your email address and business name, and we will check that we have your paperwork on file. Our team will then enable your account for online tax-exempt purchases. You will need to use the same email address to identify yourself each time you purchase.

Do you accept returns and exchanges?

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less a 25% restocking fee, provided such return is made within 30 days of delivery with your online order ID (begins with 'FHS') and provided such products are returned in their original condition. To return products, you must call 800-850-4608 or e-mail [email protected] to obtain a Return Merchandise Authorization (”RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment.

Refunds are processed within approximately 15 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

When will I receive my order?

Orders typically ship within 10 business days of receipt. Upon shipping, you will be notified by email with the name of the shipping provider, a tracking number, and a link to track the status of your shipment.

***We are making temporary service adjustments due to the COVID-19 outbreak, and some inventory may take longer than 10 business days to ship. If that is the case, our team will contact you to discuss possible ways to move forward with your order.

Please, contact us at [email protected] if you have any questions.

How do I track my order?

When your order ships, you will receive a separate email providing you with the name of the shipping provider, a tracking number, and a link to track the status of your shipment. Please, look in your spam and promotions folders if it feels like you have been waiting for that email a little too long.

What do I do if my order does not arrive in a timely manner?

Hopefully, this doesn’t happen but if it does, please, reach out to us at [email protected] and we’ll figure this out together. We will help you track the product or issue a refund.

What do I do if I received a defective/damaged order?

Please send a photo to our Customer Support team at [email protected] and include your order number (starts with 'FSY') so we can look into resolving the issue.

Can I make changes to my order before it ships?

Yes, you can make changes to your order quickly after it had been placed if ordered items have not yet been picked or shipped. Please, promptly reach out to us at [email protected] and we will help you make changes to your order when it is possible.

Can I cancel my order before it ships?

Yes, you may cancel your order quickly after it had been placed if ordered items have not yet been picked or shipped. Please, promptly reach out to us at [email protected] and we will help you cancel your order when it is possible.

How do I make sure I order the right product?

If you feel like you need more information about Fluke Biomedical products than you can find on flukebiomedical.com, please, reach out to your local representative, our Customer Support team at 800-850-4608, or submit a request form here. Our experts will be happy to help you make the right choice!

How do I contact you if my question isn’t answered here?

Our Customer Support team is ready to help you with any questions you have. Please, reach out to us at [email protected], 800-850-4608 or use the online chat on the website.