It is possible to replace a probe in the field; however, to know if it is performing within specification, it must be verified against a known reference standard – this is what we do at the Fluke Biomedical Authorized Service Center. To ensure a fully calibrated unit, a customer must send the mainframe and all probes in for calibration.

If a probe is found out of spec, we replace the probe/puck with a new probe/puck and perform verification again.

The INCU II requires calibration every 12 months (once per year). The INCU II should be returned to a Fluke Biomedical authorized service center under an RMA (Return Materials Authorization) with all its sensors. When a unit is returned, we verify that all supplied probes and pucks are performing within specifications along with the INCU II unit itself.