What if a damaged or dysfunctional sensor is found?
It is possible to replace a probe in the field; however, to know if it is performing within specification, it must be verified against a known reference standard – this is what we do at the Fluke Biomedical Authorized Service Center. To ensure a fully calibrated unit, a customer must send the mainframe and all probes in for calibration.
What if a sensor/probe is found to be out of specification during its calibration verification?
If a probe is found out of spec, we replace the probe/puck with a new probe/puck and perform verification again.
How is the INCU II calibrated, and how often should it be done?
The INCU II requires calibration every 12 months (once per year). The INCU II should be returned to a Fluke Biomedical authorized service center under an RMA (Return Materials Authorization) with all its sensors. When a unit is returned, we verify that all supplied probes and pucks are performing within specifications along with the INCU II unit itself.